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Stephen 

Ackom

Senior Product Delivery Manager

AJ Bell Plc

I am a Senior Product Manager with 6+ years of experience building and scaling digital products across fintech, banking, and regulated financial services. Throughout my career, I have worked across product strategy, discovery, delivery, experimentation, and optimisation, partnering with engineering, design, operations, risk, and compliance teams to deliver customer-centric solutions that drive measurable business outcomes. My experience spans onboarding, payments, savings, investment platforms, digital marketplaces, CRM systems, and enterprise products, with a strong focus on customer journey optimisation, data-driven decision-making, and agile product delivery. I have successfully led initiatives that improved onboarding conversion by 35%, reduced settlement times by 90%, and delivered scalable digital experiences across web and mobile platforms. As a mentor, I enjoy helping aspiring and early-career Product Managers bridge the gap between theory and practice. I provide practical guidance on product thinking, stakeholder management, product discovery, roadmap planning, prioritisation, agile delivery, and navigating product careers in fintech and technology. My mentoring approach is collaborative, actionable, and tailored to each mentee's goals, whether they are looking to break into product management, grow into senior roles, or improve their day-to-day product leadership skills.
Enterprise
Senior
B2B
B2C
AI / ML
Banking / Financial Services / Payments
Blockchain / Web3
FinTech
Career progression
CV advice
Finding my first job in product management
Help finding a new job
Leadership skills
New product development
Personal development
Product discovery
Product innovation
Product marketing
Product operations
Product skills development
Product vision
Roadmapping and prioritisation
Scaling product organisations
Stakeholder management
Strategic thinking
Team management
Transitioning into product management

• Breaking into Product Management: CV reviews, interview preparation, portfolio guidance, and transition strategies from other careers.

• Product Discovery & Customer Research: Problem identification, user interviews, requirements gathering, customer journey mapping, and opportunity assessment.

• Product Strategy & Roadmapping: Defining product vision, setting goals, prioritisation frameworks, roadmap development, and stakeholder alignment.

• Agile Product Delivery: Working effectively with engineering and design teams, backlog management, sprint planning, user stories, and delivery best practices.

• Data-Driven Product Management: Defining KPIs, product analytics, experimentation, A/B testing, measuring outcomes, and making evidence-based decisions.

• Fintech & Regulated Products: Building products in banking, payments, savings, investments, AML/KYC, and compliance-driven environments.

• Customer Journey Optimisation: Improving onboarding, activation, conversion, retention, and customer engagement across digital products.

• Stakeholder Management & Influence:  Managing cross-functional relationships, handling competing priorities, communicating effectively with leadership, and driving alignment.

• Career Growth in Product Management: Transitioning from Product Owner to Product Manager, developing senior-level competencies, personal branding, and career progression.

Books
• Inspired – Marty Cagan
• Empowered – Marty Cagan
• The Lean Product Playbook – Dan Olsen
• Escaping the Build Trap – Melissa Perri
• Continuous Discovery Habits – Teresa Torres

Newsletters & Blogs
• Lenny’s Newsletter – https://www.lennysnewsletter.com
• Mind the Product – https://www.mindtheproduct.com
• Product Coalition – https://productcoalition.com
• Product Talk – https://www.producttalk.org

Courses & Communities
• Product School – https://productschool.com
• Mind the Product Training – https://www.mindtheproduct.com
• Scrum.org – https://www.scrum.org
• Reforge – https://www.reforge.com

Podcasts
• Lenny’s Podcast
• Product Thinking with Melissa Perri
• Masters of Scale
• This is Product Management
• The Product Guy

3: Mentee Application

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Complete the form below to send a mentorship request to this mentor. Our mentors are experienced professionals who have volunteered, they are not employed by Intelligent People. Their primary goal is to help with skill development; whilst this may include CV and interview tips, it is not a resource to directly help mentees find a product role.

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